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I. What are the prices referred to?
The prices of all lingerie items are listed Exclusive of VAT.
The VAT amount, when necessary (UK businesses) or foreign customers which can not provide
a valid VAT Business Registration Number) will be added to the invoice. All prices are NET.
Prices from this category are exclusive of VAT and are subject to change without notice.
They do not include any local Taxes, Custom Duties and Excise or Shipping Fees.
Local taxes and Custom Duties and Excise vary between countries, therefore automatic processing is
not possible.
If due , they must be cleared by you (usually on behalf of the international courier delivering the goods).
The shipment fee it will be forwarded to you prior delivery, after all items will be packed and weighted.
II. How do I make an order?
An order can be placed by email or fax, specifying your name, Company name, address, VAT Registration
Number if available, the item code number, size, colour and quantity requested (at least 6 - six items).
To place an order with Mystique Lingerie UK you have to opt for at least 6 (six) items from the same size
and colour.
(Ex.: two piece swimsuit size 36C colour white 6 items; two piece swimsuit size 36D colour black
6 items, bra size 40B colour beige 6 items; body size 38D colour white 6 items, bra set size 38C colour
black 6 items etc.)
Mystique Lingerie UK offers three major collections:
•Permanent/Casual - is available throughout the year.
•Luxurious/Seasonal - is an exclusive and limited collection and orders can be placed only twice a year:
in spring for the Autumn-Winter Collection and in autumn for the Spring-Summer and Swimwear Collections.
•Swimwear - orders can be placed only in autumn for the next year collection.
We are taking orders for the new 2008 Luxury-Seasonal Autumn-Winter Collection until
the 31st of March and the 30th of April 2008, ONLY (see details under the collection page).
The benefits of working with Mystique Lingerie UK are numerous:
Provides a permanent collection, which is available throughout the year.
All orders from this collection are dispatched within 30 business days of receipt of your order.
The seasonal, luxurious collection is divided over the year in :
•Autumn-Winter (orders submittion in March and April)
•Spring-Summer (orders submittion in October and November)
•Swimwear (orders submittion in October and November)
III. Order Cancellation
You can cancel your order only if Mystique Lingerie UK have not been confirmed your order.
IV. Payment
PayPal:
Mystique Lingerie UK accepts PayPal. Mystique Lingerie UK is a PayPal verified Business Account.
Payment is required prior an order being processed and submitted in GBP (British Sterling Pound) funds.
For UK customers the shipping fees are an added cost and calculated prior delivery based on weight of box
and your location.
This amount will be added to your invoice and emailed for the balance to be paid via Paypal.
For International shipments, shipping costs are calculated upon order completion based on weight and
country location.
This amount will be added to your invoice and emailed for the balance due via Paypal.
When paying using PayPal pay in GBP funds using the account "customerservice@mystique-lingerie.co.uk".
A payment confirmation will be emailed to you via PayPal.
V. Shipment
The shipment fee it will be forwarded to you prior delivery, after all items will be packed and weighted.
After you will honour the shipping fee in full, we will dispatch your merchandise.
Shipping fee: approximately 10-14% from your order value (fee vary).
VI. Delivery ways and time
Delivery in UK is effected by Royal Mail or Parcel Force.
Delivery outside UK is effected using Parcel Force.
All orders from the Permanent Collection are dispatched within 30 business days of receipt of your order,
or between 10-14 days if they are in our Jolidon Designer Manufacturer Stock.
The above specifications regarding delivery ways and time does apply to private customers which are
purchasing via our online shop.
VII. How are you packing the articles?
Each article we trade is packed in a semiregid box with the photo of the article on it.
In case of international shipments (extraeurope) or large volume we will reduce the volume of the goods taking
them off the boxes and put them on the bottom of the parcel in order to reduce the shipping cost.
VIII. Returns and Exchanges
All merchandise is guaranteed to be free of manufacturers defects, unless otherwise stated,
(i.e., irregulars, defectives, etc.).
Damage due to excessive wear, improper care, or prolonged display will not be considered for credit.
Returns are for merchandise credit only and will be held on account.
The only exception and justification for return of merchandise is:
1.) Defective merchandise.
2.) Substitution of styles or colors by manufacturer error.
3.) Delivery of merchandise after confirmed cancellation date without buyers extension.
No returns will be accepted without prior written authorization from Mystique Lingerie UK.
No returns or exchanges will be allowed for any item viewed as worn, showing dirt, original tags removed
or removed from the original packaging.
For any order cancelled after already processed or shipment returned without prior written authorization or
for no reason other than a packing error or proven defective goods, a 20% restocking fee will be imposed,
less processing fees incurred by Paypal and the balance held for store merchandise credit only.
Unauthorized returns will not be accepted and shipped back at customers expense.
All claims must be made and received within 3 days of receipt of merchandise. Shipping costs are non-refundable.
IX. Privacy
Mystique Lingerie UK are committed to complying with the Data Protection Act 1998 and have published this
guide to help you understand how and why we collect information from you, to whom such information is
disclosed and what your rights are.
You can access our Website home page and browse our site without disclosing your personal data.
However, when you register with you will be asked to provide certain information about yourself.
What information do we collect and how do we obtain it?
If you register with us you will be asked to provide certain information such as your name, address, telephone
number and email address so that we can process and fulfil your order, notify you of your order status and inform
you of special offers and promotions.
How do we use your information?
We use the information that we collect about you to:
-process your orders
-administer this website
-monitor customer, traffic patterns and site usage to help us develop and improve the design and layout of the site
-notify you about enhancement to our services, such as changes to the website, new services and special offers
that may be of interest
X. Copyright
© Copyright 2007 , Mystique Lingerie UK. All Rights Reserved.
Office address: 47 Cheere Way, Cambridge, CB23 3NX, United Kingdom. VAT Business Reg. No.: GB883457190
Your statutory rights are not affected by the above terms and conditions.
© Copyright 2007 , Mystique Lingerie UK. All Rights Reserved.
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